Delivery Information

Important Ordering Information

Delivery Services & Charges

January free delivery is valid for UK mainland only.

UK Mainland Delivery

Free standard delivery* when you spend £40.

Standard Delivery £ 3.99
Order will usually be delivered within 3-5 working days.

Express Delivery*  £5.99
24hr next working day delivery when you order before 3pm. Working days are Monday to Friday, excluding public holidays.

*Sorry but orders to Scottish Highlands & Islands, Northern Ireland, the Scilly Isles, the Isle of Man, and the Channel Isles are not eligible for Free Delivery and incur a flat delivery charge of £3.99 – a contribution to the significantly higher costs we ourselves are charged for these areas.  To allow us to keep the Channel Isles delivery charge to just £3.99 we do not refund the VAT on Channel Isles orders.  

** Express Delivery is not available to Scottish Highlands & Islands, Northern Ireland, the Scilly Isles, the Isle of Man or the Channel Islands.

Overseas Delivery

Orders to overseas countries are despatched just as quickly and arrive as fast as their national delivery services allow. Please note some larger items are unavailable for overseas delivery due to their size and weight.

Back-Orders

Please allow an extra 5 working days for items that are on back-order. In some instances, this may be longer and we will keep you updated through email.

Returns

If you have received from us a damaged or faulty item, or the item is not suitable, you can return it for a replacement or refund.

  • Proof of purchase is required for all returns.
  • Returned items must be in a saleable condition unless faulty.
  • Please contact us at: enquiries@lottiestoychest.co.uk or call us on 0121 550 0456 during store opening hours.

Returns Address:  Returns, Molly’s Toychest, 70 High street, Halesowen, B633BA

For more information please see our Terms and Conditions

Molly's Toychest